Knox County 9-1-1
- Industry: Public Safety
- Service Plan: TechManage
- Challenges: Conversion of two separate 9-1-1 dispatching centers into a consolidated dispatching center while ensuring system redundancy and multiple fail-over modes.
- Solutions: Ground up network infrastructure build, secondary and tertiary multi-site Hyper-V replication, offsite backup, centralized app server for easy software management.
- Results: Allowed client to replace outdated technology, eliminate downtime for software upgrades, improve interaction between separate but related systems (radio, 9-1-1), build robust system redundancies in case of emergency, increase reach of 9-1-1 systems to provide essential information to public safety partners anywhere in the county. The project, as a whole, helped to significantly reduce long-term costs for the agency by maintaining fewer front-line computers and fewer primary dispatch centers. In addition, operationally, the project helped to improve public safety information sharing as well as real time inter-agency coordination for emergencies significantly reducing the workload and time associated with handling emergency calls for service.