Thomas & Company, LPA
- Industry: Legal Services
- Service Plan: TechWatch
- Challenges: Poor backup policy, no network monitoring or proactive management, apathetic IT Support
- Solutions: Installation of secondary server with DFS/FRS services, full image-based backup with off-site rotation, daily backup monitor and monthly backup verification.
- Results: Customer had suffered a previous data loss incident. ECR implemented systems to prevent this from recurring, and also reduce downtime in the case of failure of a single server. Downtime since implemented (2010) has been less than 4 hours.